Wilson Nesbitt wins two gold awards at The ESTAS

Wilson Nesbitt Solicitors received two gold awards in the Northern Ireland and County Antrim categories at the prestigious ESTAS Customer Service Awards for 2019 sponsored by SearchFlow, the biggest awards in the UK conveyancing sector. The winners were announced by Phil Spencer, the TV property expert at a glamorous dinner and ceremony at the Grosvenor House on Park Lane in London. The event was attended by 400 of the UK’s top property lawyers.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the audience “The ESTAS encapsulates what your typical conveyancer is trying to do which is provide a simple and transparent service for their clients. there is a real opportunity for high street firms right now to show the general public that service does really matter, traditional conveyancers do an incredible job for their clients in a process that is littered with potential pit falls and it’s time to promote that fact.”

The ESTAS Awards determine the best conveyancing firms in the UK based purely on feedback from clients who are asked a series of questions via the ESTAS Customer Feedback Platform which is designed exclusively for property professionals. A record 45,000 customers have submitted an ESTAS survey so far this year, 9,000 of them for conveyancing firms. 

Firms were recognised in 14 regions around the UK.  There were also awards for best regional and national groups as well as the Grand Prix Award for the Best Single Office.

Simon Brown Founder of the ESTAS Group said “At ESTAS through our customer review platform we highlight exceptional service from conveyancers, agents and mortgage advisers. We help keep teams focused on that crucial service delivery and give them the chance to be recognised each year at the awards. We’ll continue to fly the flag for all the really good property professionals involved in the house moving process, helping to build trust and raise service standards across the industry.”

Tom Quirke, Managing Director from Headline Partner SearchFlow said “We are very proud to be sponsoring this great event as The ESTAS recognise the conveyancing firms who strive to deliver the very best customer service. At SearchFlow we are working with law firms just like you to innovate & develop our range of services so you meet your client’s expectations and customer service is at the very top of our own agenda.  Only last week we won an award of our own at the UK’s Customer Experience Awards.”

Ian Creighton, Director of the Conveyancing Department at Wilson Nesbitt said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance.  We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of our personal service and these awards show that the hard work and dedication of everyone in the team translates through to the customer experience.”